Shipping & Returns
Shipping and Returns.
No free shipping is available for international orders.
The shipments for (Spain) Peninsula will be free from 59€ of purchase, the free shipments will be sent by Correos Express and its delivery will be of 24/48h depending on the modality chosen and the hour in which the order is made, for this delivery time is not taken into account the weekends, both Correos Express and pharmacyonlinexl provide information tracking the shipment.
Orders will be sent the day after receiving payment, in the case of bank transfers will be the next day that the transfer is visible in the bank account, only in the event that the product is not in stock at that time the order could be delayed.
The orders will be sent by Express Mail or by Certified Mail always providing the tracking number of the same, such information will be available in the area of "My orders" within "My Account".
Delivery times would be:
Peninsula: 24 to 48 hours (excluding weekends)
Europe: 8 to 15 working days.
Brazil: from 15 to 30 days depending on the destination.
Other destinations: According to country (normally from 15 to 45 days).
In international shipments (outside the EU) we mark the packages as a "Gift" and indicate a value as low as possible, however we can not ensure that the package is not retained in customs and can generate the corresponding taxes, in any case pharmacyonlinexl will be responsible for such taxes.
According to the provisions of Article 123 of RDL 1/2007, the warranty period for a product of a durable nature (non-perishable) is two years from delivery of the product, being necessary to communicate to pharmaciaonlinexl.com within two months of detection. The guarantee will be applied taking into account the nature of the goods marketed on the website:
1) conform to the description made by the seller (always taking as reference the name of the product, as the image may vary depending on the manufacturer changes the format or presentation of the same)
2. it is valid for its intended use
3) Present the quality and performance expected in this type of products. Thus, farmaciaonlinexl.com will assume the expenses derived from the replacement or repair of the product.
Right of withdrawal and returns According to article 102 of RDL 1/2007, the consumer has the right to withdraw from the contract for a period of 14 calendar days from the date of delivery of the order, taking the delivery date provided by the transport company. Not being applicable a penalty for exercising their right of withdrawal or resignation. To make a return is necessary to contact us through our email [email protected], telephone +34644512130 or Whatsapp +34644512130 before any incident that may generate a return of one to several products of your order before the expiry of the withdrawal period. The reason for the return must be indicated (defective product or damaged in transport, wrong product or other unjustified reasons). In this way we can indicate the steps to follow to process the return. In case of receiving the product with damages caused during transport, it is important that you take some photographs of the packaging and the damages that guarantee a possible claim before the transport company. The right of withdrawal does not apply to contracts that refer to: The supply of goods which may deteriorate or expire quickly; the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery or show signs of having been used: the supply of goods which, after delivery and taking into account their nature, have been indissociably mixed with other goods.
Return for defective product: farmaciaonlinexl.com will send you a new product once received the defective product in our facilities, and will assume the shipping costs that originate in the return. No claims will be accepted after 15 days from receipt of the order.
Return for wrong product: farmaonlinexl.com is committed to resolving the error in the shortest time possible to collect the product and proceed to exchange or refund the amount, once returned and received the wrong product. NOTE: To validate any return, it will be necessary to notify pharmaciaonlinexl.com beforehand. In no case the refund of the amount will be made before receiving and checking the state of the products in our facilities.
Return of a product for unjustified reasons: You must contact us within 14 calendar days from the date of delivery of the order and we will indicate the steps to follow to return the product. After receiving and checking the state of the products in our facilities will make the payment of the amount corresponding to the price paid for it at the time of purchase (taking into account discounts or coupons used).
In function of the effective norm they are not accepted returns of Products of feeding like infantile milks, papillas, alimentary complements, etc. since it loses the control of quality of the same ones. For reasons of hygiene, we do not change girdles, diaper cakes, glasses, panties, bras and mattresses, among others.
The money will be refunded within 14 calendar days after the product is received at our facilities and has been checked.
The shipping address for returns is as follows: